ClapGen
Contact and Customer Support
Contact ClapGen about your account, payments, cancellation, withdrawal, privacy or a complaint.
Contact the operator
ClapGen is operated by Deniz Sonu EI, a French individual entrepreneur operating as a micro-enterprise, SIREN 103 349 155, SIRET 103 349 155 00020, 8 RUE Sabran de Pontevès, 93240 Stains, France.
Email: [email protected]. Telephone: +33 7 80 75 05 25. Postal address: 8 RUE Sabran de Pontevès, 93240 Stains, France. Telephone calls use your operator’s normal rate.
Email is the preferred channel for an account or payment issue because it lets you keep a record. Support is handled by the operator; no 24-hour or immediate-response service is promised. We aim to respond within five working days, and statutory response deadlines take priority.
Accounts and billing
For payment questions, provide your account email and the relevant order, contract or transaction reference. Do not send passwords, full card numbers, card security codes or unnecessary identity documents.
You can view subscription status and payment history and stop automatic renewal in Billing. If you cannot sign in, send a clear cancellation request identifying the account and contract. Canceling renewal, withdrawing from a contract and disputing a payment are separate requests.
Withdrawal and refund requests
Send your withdrawal statement to Deniz Sonu EI at 8 RUE Sabran de Pontevès, 93240 Stains, France or [email protected]. Identify the contract and clearly state that you wish to withdraw; you do not need to give a reason. The model form and fourteen-day right are explained in the Terms.
Billing also provides a separate contract-withdrawal action and a dated acknowledgment you can download and keep. A recorded declaration does not mean that a refund has already been processed. Contact support about the status of a legally due refund.
Privacy, deletion and rights requests
Contact [email protected] to request access, correction, deletion, restriction or portability of your data, to object to eligible processing, or to ask a privacy question. Tell us which account and request are concerned. We only ask for proportionate identity verification when needed.
We normally respond to a data-rights request within one month. Where the law permits an extension for a complex or numerous request, we notify you within that first month and explain the reason.
Complaints and consumer mediation
Send a written complaint to [email protected] or to Deniz Sonu EI at 8 RUE Sabran de Pontevès, 93240 Stains, France. Include your account email, the relevant contract or payment reference, the problem and the remedy you are requesting. Keep a copy of your complaint.
Consumer mediation is an independent process intended to resolve an unresolved dispute without going to court. It is free for the consumer. Using mediation does not prevent you from bringing a claim before a competent court.
A mediation agreement is being arranged before consumer subscriptions open. No mediator is currently appointed for ClapGen. The appointed mediator’s contact details and referral procedure will be published here before consumer sales become available.